Why undertake tactical communication?
Heightened Risk
Authorised Officers, Compliance and Enforcement staff and those who work in Customer Service roles have a challenging task. Delivering legislative and regulatory obligations, and providing advice to potentially unhappy members of the public, carries heightened risk.
Risk to Staff Outside Office Settings
Risk to staff is elevated if the carrying out of these tasks occurs outside of the office setting. The reality is that sometimes front line staff find themselves delivering obligations at someone’s business, their home, on a farm or in an isolated outdoor environment.
Safe Workplace
Employers have a duty-of-care in providing staff a safe workplace, and mitigating working environment risk through appropriate training & procedures.
Meeting Obligations
Our training goes a long way to meeting these obligations.