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Our Tactical Communications, Managing Aggressive Clients and Resilience trainers are without peer.

Engaging, highly qualified and very experienced they provide a credible source of information, and deliver practical training that is interesting, hands on and contextualised to your organisations environment.

Please note:  Our trainers have the remarkable record of post attendee feedback of greater than 95% rating as ‘Excellent’.

This is in all areas of training delivery including Comprehensive Content, Relevant and Useful Activities, Relevance to Job and Presenter Satisfaction.

We are happy to provide a contact from any organisation where we have trained front line staff.

Mr Bill Turner APM - Principal Trainer
Bill is an internationally recognised expert and trainer in tactical communication, aggression management and self defence with a distinguished police career spanning 41 years in the United Kingdom and Australia. Bill has played an integral role in the design, development and delivery of a number of state and national situational safety and tactical communication programs. This included:

  • The National Police Guidelines’ regarding the “Use of Force“,

  • Queensland Police Service “Situational Use of Force Model” and operational “Good Practice Guides“,

  • The assessment product/guidelines for the Australian “National Public Safety Training Package” (Police), and

  • Provision of expert advice to Crown Law regarding the “Use of Force” and “Police Practice“.

Prior to his retirement, Bill was the Manager of the Operational Skills and Tactics Program for the Queensland Police Service for 13 years. In recognition of his outstanding service to policing, Bill was awarded the coveted Australian Police Medal. An outstanding communicator and trainer, Bill has now branched into corporate training programs with a focus on Workplace Safety, Tactical Communication and Aggression Management. During this time his award winning Tactical Communication programs have assisted numerous local, state and commonwealth government agencies.


  • Bachelor of Teaching in Further Education and Training

  • Associate Diploma Reception/Physical Education

  • Diploma of Public Safety (Policing)

  • Train the Trainer

  • Teaching Methods for Police Instructors

  • Certificate II in Workplace Training

  • Certificate IV in Assessment and Workplace Training

About Us

Michelle McKay - Principal Trainer

Michelle is a Clinical Consultant with extensive experience in mental health and frontline services spanning over 30 years across the UK, New Zealand and Australia.
Michelle’s roles have included both clinical frontline, management and leadership dealing with trauma, aggression management, conflict resolution, supervision, and education.

Her understanding of communication styles, techniques and frameworks make her an ideal candidate to support others through their learning of how to work with people in challenging situations and ensure positive and supportive outcomes.  Michelle currently works alongside our Emergency Services as a first respondent attending to people and situations that can be heightened and unpredictable.

  • Authorized Mental Health Practitioner

  • Registered Mental Health Nurse

  • Graduate Certificate in Clinical Redesign

  • Diploma in Dementia Care

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