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Tactical Communications, Resilience and Managing Aggressive Clients Training Snapshot

The training package consists of the following modules, noting that we always contextualise the training to include work related scenarios.

Further details around course content can be provided.

Course duration: 7¼ hours

  • Tactical Communication

  • Operational Safety and managing conflict

  • Promote professionalism, and reduce risk

  • Threat assessments

  • Resilience and learning to deal with deal with conflict and the psychology of aggression

  • Job and workplace design

  • Coping strategies

  • Aggression Management

  • Personal Safety

  • Case Studies

  • Situational awareness

  • Reducing the risk of assault

  • The dynamics of tactical communication

  • Self-defense strategies

  • Armed robbery response

  • Lawful and safe use of restraints


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