The training package consists of the following modules, noting that we always contextualise the training to include work related scenarios.

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Course duration: 7¼ hours

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• Assessing personal and operational risk

• Understanding the dynamics of conflict

• Managing and dealing with conflict

• Understanding the psychological and physiological impacts of the Body Alarm Response

• Managing and dealing with work conflict

• Tactical Communication

• Situational awareness and reducing your workplace risk

• Safety skills and tactics

• Withdrawing from physical harm – defend self and others

• Resilience and managing stress

• Queensland legislation