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Tactical Communications, Managing Aggressive Clients and Resilience Training, Snapshot

The training package consists of the following modules, noting that we always contextualise the training to include work related scenarios.

Course duration: 7¼ hours

  • Assessing personal and operational risk

  • Understanding the dynamics of conflict

  • Managing and dealing with conflict

  • Understanding the psychological and physiological impacts of the Body Alarm Response

  • Managing and dealing with work conflict

  • Tactical Communication

  • Situational awareness and reducing your workplace risk

  • Safety skills and tactics

  • Withdrawing from physical harm – defend self and others

  • Resilience and managing stress

  • Queensland legislation


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